Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. You can check the contents of your shopping cart at any time by clicking on the icon at the top of the page. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment - your credit card details are safely encrypted for your security. If you are shopping from Europe, or the USA, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa debit, Visa credit, Mastercard, Amex and Paypal.
Shipping And Handling
Books tend to be heavy and expensive to ship. We use Royal Mail and courier to aim for delivery within THREE - SEVEN WORKING DAYS in the UK Monday - Friday, and no more than 28 working days to the rest of the world. Packing and postage is charged at £4.75 for UK delivery.
If you live in the UK and require next working day delivery there is an option at the check out page. Next working day delivery orders must be received before 2pm. Orders received after this time will be sent the following day. Please note this is next WORKING day delivery, Saturday is not classed as a working day.
We aim to process your order as soon as possible. If we receive your order before 2pm Monday - Friday, whenever possible we will despatch on the same day. If goods are out of stock and are due in within 48 hours we will hold the order to despatch in one parcel.
Your full consumer protection rights apply and you have seven working days from date of delivery to cancel your order and return the goods (in an undamaged condition) for a full refund of the purchase price.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Books are VAT free. DVD and Gift prices includes VAT at 20%.
Credit Card Security
All credit card transactions on this website are processed externally by Sage Pay who are one of the best known and secure credit card payment processors available. We do not collect or hold any of your credit card details through online transactions on our website.
As a further level of security, we employ security certificates and socket layer (SSL) technology at any juncture on this site where you enter personal details, you can verify this by looking for the https://... in the address bar and the golden padlock symbol in your browser.
If we send you the wrong book or DVD, we will cover the return postage and despatch the correct item. If your purchase is damaged in transit, please e-mail us and we will arrange return and a credit or refund. Unfortunately, we cannot accept responsibility for a change of mind - we will exchange if the item is returned in 'as new' condition but the additional postage costs incurred must be at your expense.
Please note we must be notified no later than four weeks after you have placed your order. If you have not notified us within this time limit we may not be able to accept returns or re-send items lost in the post.
For enquiries about orders or availability of titles, please email firstname.lastname@example.org ;
alternatively, you can call the book shop direct on +44 (0) 2476 840513 or fax us on +44 (0) 2476 840501 or write to us at BHS Bookshop, The British Horse Society, Abbey Park, Stareton, Kenilworth, Warwickshire, CV8 2XZ, United Kingdom.
For problems using the site or suggestions on improving it, please e-mail email@example.com
Purchases on this site can be made with all major credit and debit cards through SagePay or PAYPAL secure payment services. If you prefer to pay by cheque, you may e-mail your order to firstname.lastname@example.org and we will e-mail you a pro-forma invoice.